How long did you wait lmao? I haven't had issues with Ada, but I also haven't done much business with them
I emailed them and they told me to post to their forum instead for support instead.
A few days later I
posted to the forum.
6 days later (today), after not getting a reply, and many newer threads getting replies, I replied to the thread. I was polite, but stated my frustration, and that I was considering a chargeback.
I then tweeted at adafruit with a link to said thread, saying my post has gone unanswered.
Finally got a response, telling me to email them.
Emailed them.
A new (hopefully working) screen is on the way.
Once I got customer service to address the issue and reply to the thread, things went smoothly, but nobody should have to go through that much effort to get acknowledged by customer support. Its a 2" 320x240 composite display, and I paid $40 plus $10 shipping for it. With prices like that, I expected better support.